Account Information
Insured Patients
Your account for hospitalisation will include your accommodation and theatre fees and other chargeable items in accordance with Ashford Hospital’s current fee agreement with your health fund.
You will be asked to complete and sign a health insurance claim form on admission. We will submit your claim directly to your health fund on your behalf.
In the event that your health fund rejects your claim for reimbursement for any reason, the hospital will seek to recover any amounts outstanding from you.
If you do not sign a health insurance claim form before discharge, a form will be sent to you for completion. We request that you return the completed and signed claim form to your hospital as soon as possible.
Self Insured Patients
If you are a self insured patient (i.e. you do not have private health cover), you will be required to pay an estimate of the total amount of the hospital account prior to admission to confirm your booking.
Private Health Insurance
Ashford Hospital has an agreement with the majority of private health funds to cover the hospital charges for your admission, depending on the level of your cover. Some levels of cover require you to pay an excess or co-payment and you will be asked to pay this prior to, or on admission. In addition, health fund policies require members to serve waiting periods before they will provide cover, and some levels of cover have excluded services. Pre-existing ailment rules also apply and your cover may be subject to these rules. We therefore strongly recommend that you contact your health fund to confirm your cover prior to your admission.
Payment On, or Prior To Admission
Ashford Hospital accepts cash, bank cheques, money orders, eftpos, bankcard, visa and MasterCard for any amounts payable.
Personal cheques and Business cheques will not be accepted. Payment must be made prior to or on admission.
Workcover / Third Party Insurance
If your admission is as a result of a Work Cover, Third Party or Public Liability claim, ACHA will require prior written approval for your admission from the relevant insurance company. Your admission cannot be confirmed until this approval is received.
Any claims that have not been approved by the insurance company will be treated as an uninsured admission and the estimated hospital costs will be payable by you.
Prescriptions
You will be billed by the pharmacy contracted to the hospital for any medications prescribed to you that were not related to your hospital stay and treatment.
Boarding Fees
Boarding fees of up to $100 per night may apply. Boarding facilities are subject to availability. For children under 12, arrangements can be made for one parent to be accomodated with their child at no charge.
Patient Transport
Under certain circumstances patients may be responsible for Ambulance transport costs.
Medicare
Medicare does not cover any private hospital charges but may cover you for a percentage of your doctor’s fees. Depending on the level of your private health insurance and the fees charged by your doctor, your health fund might reimburse you for all or part of the gap.
You should discuss these charges with your doctor and your health fund. You may also receive separate accounts for the following:
- Attending Surgeon / Assisting Surgeon / Anaesthetist
- Attending Physician (non surgical stay or medical consultation)
- Medical Imaging (if x-rays or scans were required)
- Pathology (if any tests such as blood tests or biopsies were required)
- Intensive Care Specialist (if you required a stay in the Intensive or Critical Care Unit)
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