General Information for Patients & Visitors
Ashford Hospital understands how important visitors are to making your stay more enjoyable. However, in the interest of patient wellbeing, the need for rest to assist healing, the impact on other patients and security issues, there are set visiting times:
Intensive Care Unit
- 11:00am to 1:30pm & 3:30pm to 8:00pm
- If you are visiting a patient on the day of their operation, please understand that their immediate care is our highest priority and visiting is likely to be restricted.
- Arrangements to visit patients in this area are made in consultation with the nursong staff. If you have any queries please contact the unit.
- 2.30pm to 4,00pm & 6.00pm to 8.00pm
- Partners and immediate family are welcome any time.
A selection of food, snacks and beverages are available from Hudson's Cafe located on the ground floor.
Just a tea or a coffee?
Tea and coffee making facilities are available in all ward areas for the convenience of both patients and visitors.
All patient rooms are equipped with bedside telephones.
Mobile, STD and ISD calls can be made using phone cards, which are available for purchase at each hospital's admission/reception desk. They are available in $5, $10 and $20 denominations.
Please ensure you bring appropriate money with you to hospital to cover your needs. The use of mobile telephones may be restricted in some areas.
Televisions and Radios
Televisions and radios are provided at each bedside.
A chaplaincy service forms an important part of our health care team. Please ask the ward staff for contact details.
An accredited interpreter service can be arranged where deemed necessary.
X-Rays remain the property of the patient and are to be taken home by the patient on discharge. Ashford Hospital does not keep x-ray films or scans and does not accept responsibility following the patient’s discharge.
Valuables and Money
Patients are strongly advised not to bring valuables, jewellery or excessive sums of money to hospital. Ashford Hospital does not accept responsibility for loss or damage to personal property. Secure facilities at each hospital are available on request.
Car Parking is available at a cost to the user in the multi level Greenco car park, accessed from Everard Avenue, Ashford.
It is generally accepted that motor vehicles should not be driven by patients within 24 hours of anaesthetic. Please ask your doctor, and follow their instructions with regard to driving post anaesthetic. You may also wish to contact your motor vehicle insurer and enquire about your cover, as some insurers may not indemnify a driver within 24 hours of anaesthetic.
The ACHA Foundation raises funds to help continually improve the quality of medical equipment, facilities and services in the three ACHA Health hospitals; Ashford, The Memorial and Flinders Private Hospitals. Donations are tax deductible; envelopes are available from hospital reception or wards.
Private Patients Hospital Charter
A copy of this booklet is available in all ward areas.
Patient feedback is important to Ashford Hospital and we encourage all patients to tell us how they feel about our level of customer service, our facilities and our staff. Should you have any concerns about any aspect of our service or facilities while you are in hospital, please ask to speak to the Clinical Manager of your ward so that we can assist you as soon as possible. A 'Praise, Complaints & Suggestions' form will be made available to you during your stay.
Ashford Hospital Occupational Health and Safety and Environment Policy
Ashford Hospital recognises its moral and legal responsibility to provide and maintain a safe and healthy environment for employees, patients, contractors, visitors and others. This commitment extends to ensuring that the organisation’s operations do not place the community or the environment at risk of injury, illness or damage.
Smoking is NOT permitted in Ashford Hospital.